How Not To Handle A Crisis: Xo Communications’ Monumental Fail

XO Communications Recognized as Leading Ethernet Services Provider

What a way to wreck businessesboth theirs and hundreds of thousands of American small businesses as well. XO Communications is breaking every crisis management rule in the book. And since part of what we do is crisis management, this just breaks my heartas well as my bottom line.
Full version: http://www.forbes.com/sites/daviatemin/2013/09/07/how-not-to-handle-a-crisis-xo-communications-monumental-fail/

XO Communications selects Transmode for nationwide metro network capacity expansions

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